How it works

Whatever care your loved one needs, we’ll work quickly to find a bespoke solution that’s right for you. And don’t worry – we know care needs can change over time, so we’re always ready to adapt, and just a phone call away when you need us

1

Find your local A Step Above Care LTD team

We have 250 offices all over the UK, and all are based in the heart of the communities they serve. Type your postcode into the pink navigation bar above to find a care team near you.

2

Arrange an initial chat

The care journey begins with an informal, no-pressure chat with one of our friendly advisors. They’re ready to learn more about your situation, find out about your loved one’s current struggles, and answer any questions you have about home care.

3

Book your home visit

The home visit is our chance to find out more details about your loved one’s specific needs and how we can help. We’ll arrange a time to come to the home, get to know your family, and learn more about your loved one’s personality so we can suggest the best Care Professional. Typically, the same Care Professional (or small team) will be visiting regularly, so we work hard to find someone who’s a great match

4

Meet your Care Professionals

When we’ve selected the best support team for your loved one’s needs, we like to arrange an introduction in a relaxed setting so you can meet, have any other questions answered, and lay the foundations of a great care relationship

5

Get to know each other

We’re committed to making sure you and your Care Professional feel completely comfortable with one another. In the first few weeks, it’s all about learning your loved one’s likes and dislikes, preferred routines, and forming a strong bond with trust at the core. Family involvement helps foster this process, and we’ll keep in touch every step of the way to ensure a smooth transition and a great future care relationship